From Good to Great: Sales Training Course
CPD Accredited Courses | In-person or Online Courses | Bespoke options available
From Good to Great is the ideal course for individuals who have at least 2 years experience in telemarketing. They will have a good foundational knowledge, but have areas for improvement in order to get the most out of their calls.
You can attend the training course at our training academy in Lichfield, On-site at your premises (minimum number required) or online.
You will come away from this training course with a more advanced knowledge of how to build strong relationships and offer a more consultative approach to prospects, with written examples that they can use moving forwards.
We have a variety of other training courses, depending on the level you need, they can be accessed here.
What you will learn
Within this course, we cover a range of sales and telesales techniques, including how to:
Understand the importance of mindset
How to build genuine rapport
Active Listening
How to use these skills to then sell your product/service
Understanding features, advantages & benefits
Best practise when following up with prospects after a call
Who is this course for
From Good to Great is the ideal CPD Accredited sales and telesales training course for individuals who have at least 2 years experience in telesales. They will have a good foundational knowledge, but have areas for improvement in order to get the most out of their calls.
Course modules
Mindset - In this module we look at the importance of what you are telling yourself and the impact of negative self talk.
Building Genuine Rapport - What is genuine rapport and how do you build it? This module take a look at exactly that, and we go through some techniques to help.
Active Listening - We look at what active listening is and how it can help you sell your product/service. With some useful hints and tips to improve.
Features, Advantages and Benefits - The next step in the process is how to sell/pitch your product or service and knowing how to identify your USP’s.
Solution Selling - In this module, we take a look how to solution sell and it starts with identifying the customers’ problems that need solving.
Objection Handling - We now look at hints and tips on how to make the objection handling process less daunting.
Effective Follow Up - In this final module, we look at effective follow up. How will you follow up with your prospects, including next steps and action points.
After successful completion of the course will receive a CPD certificate.
Kate Wass - Training Director
Our Training Academy Director, Kate, has over 15 years’ experience within sales, from contact centres through to National BDM roles, working across a range of industry sectors, from financial services to recruitment and logistics, to name just a few!
She leads the design & delivery of all of the training here at Premium Sales Training Academy, as well as working with organisations , providing 1-2-1 and group sales coaching.
“We enjoyed the interactive elements of the training course, the role play was really useful and Kate made the whole day engaging and beneficial!
The training materials provided were helpful and organised and the course content was relevant to us.”
You can click the button below to view other course testimonials.
Book in Person
Book a delegate space on our Intermediate Training Course - From Good to Great.
From Good to Great is the ideal course for individuals who have at least 2 years experience in telemarketing. They will have a good foundational knowledge, but have areas for improvement in order to get the most out of their calls. Within this course, we cover how to build genuine rapport with prospects and effectively utilise active listening. We focus heavily on understanding the features, advantages and benefits of what they sell, and then using the solution sales model to ensure they meet their prospects needs, before finishing the day with looking at objection handling and effective follow up with prospects.
Book Online
FAQ’s
If you have any questions you can talk to the team on 03300 580562 or email newclients@premium-sales.com. Alternatively, you can click the link to book.
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Ideal for individuals who have been in a telemarketing role for less than a year, or for individuals who are not formally in a sales role, but sales has happened to become their responsibility.
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In person, the course I 1 day. Online you will be given a month’s access to complete the course.
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The course can be completed at our training hub in Lichfield, On customer Premises (with a minimum number) or online.
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The in person course cost is £250 per person. The online Course in £100 per person.
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Yes, by completing our training courses in person, you can access a more interactive training experience, while participating in roles plays and team discussions.
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