Training Academy
Our training empowers individuals across all industries to sharpen their skills and build confidence. Delivered by specialists with real life experience, who in an ever changing world of sales keep their finger on the pulse, ensuring you do too!
Beginner - Telemarketing 101
Our beginner training course is designed for those new to sales or those looking to develop their basic skills in a hands-on learning environment.
Course Content:
- Mindset
- Understanding the telemarketing process
- Opening the call and getting past the gate opener
- Understanding your prospects needs and effective questioning
- Perfecting your pitch
- Closing the opportunity
- Handling common objections
- Effective post-call follow up
Telemarketing 101 is our entry level Sales course, ideal for individuals who have been in a telemarketing role for less than a year, or for individuals who are not formally in a sales role, but sales has happened to become their responsibility. Within this course, we cover the basics of sales, including how to open a call, using the right questioning techniques to understand your clients needs and how to use this to then sell your product/ service. We also look at the different ways of being able to close the deal on the phone and looking at ways to handle common objections and finish by discussing best practise when following up with prospects after a call. At the end of this one day course, your employee will come away with an understanding of how to structure their calls effectively, and have written examples to be able to utilise in their roles moving forward.
Next Course Dates:
TBC
Intermediate – Telemarketing ... from good to great!
Our intermediate training course has been created for individuals with foundational telesales experience who want to refine their skills and boost their performance.
Course Content:
- Mindset
- Building genuine rapport
- Active listening
- Understanding features, advantages & benefits
- Solution selling
- Advanced objection handling
- Effective prospect follow up
Next Course dates:
TBC
Advanced – Telemarketing mastery ... from great to unstoppable!
Our advanced course is perfect for experienced sales professionals looking to enhance their telesales skills, increase conversion rates and build long-term customer relationships.
Course Content:
- Mindset
- Sales authenticity & developing your own style
- Adaptation
- Negotiation – is it worth it?
- Cross-selling and upselling
- Effective follow up with prospects on a long-term basis
- Asking for recommendations and referrals
From Great to Unstoppable is a course for experienced and successful sales teams, who are looking to ensure they are getting the most from their prospects, be that over the phone or face to face. This course empowers individuals to understand more about their own style and the importance of authenticity, whilst being able to adapt. It also looks in depth around the negotiation process (and when not to!) as well as how to increase revenue from their current client base by cross-selling and upselling, as well asking for recommendations and referrals. At the end of this course, your team will come away with a more refined approach and the confidence to boost their conversion rates, with practical examples that they can use moving forwards
Next Course Dates:
TBC
If you have any questions regarding our training courses or would like a call back from the team, please complete the form below.