Converting Enquiries into Sales: Training Course
CPD Accredited Courses | In-person or Online Courses | Bespoke options available
From Converting Enquiries into Sales is a sales training course designed to support businesses that do not actively make outbound sales calls but instead receive enquiries via email, telephone, or their website.
You can attend the training course at our training academy in Lichfield, On-site at your premises (minimum number required) or online.
The course focuses on best practice for handling incoming enquiries, understanding prospective customers’ needs, and building genuine rapport. The course also covers effective techniques for closing sales and managing objections with confidence. By the end of the course, participants will feel prepared to handle inbound sales enquiries professionally and effectively!
We have a variety of other training courses, depending on the level you need, they can be accessed here.
What you will learn
Within this course, we cover handling incoming enquiries, including:
Best practice for handling incoming enquiries
Mindset
Understanding prospect needs
Effective questioning and Building Genuine Rapport
Active Listening and Solution selling - Features, Advantages and Benefits
Closing and Objection Handling
Who is this course for
Converting Enquiries into Sales training course is designed for businesses that do not actively make outbound sales calls but instead receive enquiries via email, telephone, or their website and anyone that may action those enquiries. It focuses on best practice for handling incoming enquiries, understanding prospective customers’ needs.
Course modules
Incoming Enquiries - In this module we look at incoming enquiries. How do you currently receive them and how do you respond?
Mindset - we look at this crucial element - mindset. It helps to define your sales and working on it is so important.
Understanding Prospects Needs and Effective Questioning - We look at the importance of understanding your prospects needs (it’s normally more than one!) and how effective questioning can support this.
Building Genuine Rapport - We look at what building rapport means and the many elements that can help you build it.
Active Listening - We take look at Active Listening and how it’s important to all aspects of your sales pitch. With some techniques to help you.
Solution Selling - The next step in the process is looking at the solution selling and identifying the features, functions and benefits for customers.
Closing - In this next module, we look more into closing and asking for the opportunity. Along with some hints and tips to help.
Objection Handling - In this module, we look at some of the common objections and ways to help you help you improve.
Effective Follow Up - In this final module, we look at effective follow up. How will you follow up with your prospects, including next steps and action points.
After successful completion of the course will receive a CPD certificate.
Kate Wass - Training Director
Our Training Academy Director, Kate, has over 15 years’ experience within sales, from contact centres through to National BDM roles, working across a range of industry sectors, from financial services to recruitment and logistics, to name just a few!
She leads the design & delivery of all of the training here at Premium Sales Training Academy, as well as working with organisations , providing 1-2-1 and group sales coaching.
“We enjoyed the interactive elements of the training course, the role play was really useful and Kate made the whole day engaging and beneficial!
The training materials provided were helpful and organised and the course content was relevant to us.”
You can click the button below to view other course testimonials.
Book in Person
Book a slot on our one day Training Course - Converting Enquiries into Sales.
This one-day course is designed to support businesses that do not actively make outbound sales calls but instead receive enquiries via email, telephone, or their website. It focuses on best practice for handling incoming enquiries, understanding prospective customers’ needs, and building genuine rapport. The course also covers effective techniques for closing sales and managing objections with confidence. By the end of the course, participants will feel prepared to handle inbound sales enquiries professionally and effectively!
Book Online
FAQ’s
If you have any questions you can talk to the team on 03300 580562 or email newclients@premium-sales.com. Alternatively, you can click the link to book.
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Ideal for individuals who have been in a telemarketing role for less than a year, or for individuals who are not formally in a sales role, but sales has happened to become their responsibility.
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In person, the course I 1 day. Online you will be given a month’s access to complete the course.
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The course can be completed at our training hub in Lichfield, On customer Premises (with a minimum number) or online.
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The in person course cost is £250 per person. The online Course in £100 per person.
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Yes, by completing our training courses in person, you can access a more interactive training experience, while participating in roles plays and team discussions.
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