Telemarketing 101: Training Course
CPD Accredited Courses | In-person or Online Courses | Bespoke options available
Telemarketing 101 is our entry level, CPD Accredited Sales training course. Which is available online and in-person. In-person training benefits from interactive role plays, break out sessions, our experienced course trainers, all while interacting with others in similar roles.
You will come away from this training course with an understanding of how to structure calls effectively, and have written examples to be able to utilise in your sales roles moving forward.
What you will learn
Within this course, we cover the basics of sales, including how to:
Open a call, using the right questioning techniques
Understand your clients needs
How to use these skills to then sell your product/service
Different ways of being able to close the deal on the phone
Looking at ways to handle common objections
Best practise when following up with prospects after a call
Who is this course for
Telemarketing 101 is our entry level, CPD Accredited Sales training course. Ideal for individuals who have been in a telemarketing role for less than a year, or for individuals who are not formally in a sales role, but sales has happened to become their responsibility.
Course modules
Mindset - In this module we look at the importance of what you are telling yourself and the impact of negative self talk.
The Telemarketing Process - we take a more in depth look at the telemarketing process - it’s more than just picking up the phone. We also look at the process of identifying your ideal customers and give you some top tips to help.
Opening The call - This module includes the importance of pre call preparation and getting past the gatekeeper.
Understanding Prospects Needs - We deepen our understanding of the prospect’s wants and needs, uncovering both existing requirements and potential needs that our solutions can solve.
Perfecting Your Pitch - The next step in the process is how to sell/pitch your product or service and knowing how to identify your USP’s.
Asking for the Opportunity - We now look at asking for the opportunity, its not a one size fit all and its about identifying the different types of closes that may be relevant to your customer.
Handling Common Objections - We now look at how to handle common objections you may face from prospects and tactics to overcome them.
Effective Follow Up - In this final module, we look at effective follow up. How will you follow up with your prospects, including next steps and action points.
After successful completion of the course will receive a CPD certificate.
Kate Wass - Training Director
Our Training Academy Director, Kate, has over 15 years’ experience within sales, from contact centres through to National BDM roles, working across a range of industry sectors, from financial services to recruitment and logistics, to name just a few!
She leads the design & delivery of all of the training here at Premium Sales Training Academy, as well as working with organisations , providing 1-2-1 and group sales coaching.
“We enjoyed the interactive elements of the training course, the role play was really useful and Kate made the whole day engaging and beneficial!
The training materials provided were helpful and organised and the course content was relevant to us.”
Book in Person
Telemarketing 101 is our entry level Sales course, ideal for individuals who have been in a telemarketing role for less than a year, or for individuals who are not formally in a sales role, but sales has happened to become their responsibility.
Within this course, we cover the basics of sales, including how to open a call, using the right questioning techniques to understand your clients needs and how to use this to then sell your product/ service.
We also look at the different ways of being able to close the deal on the phone and looking at ways to handle common objections and finish by discussing best practise when following up with prospects after a call. At the end of this one day course, your employee will come away with an understanding of how to structure their calls effectively, and have written examples to be able to utilise in their roles moving forward.
Book Online
Related Courses
Book a delegate space on our Advanced Training Course - From Great to Unstoppable.
This one-day course will teach you how to prepare for successful sales meetings, build rapport with clients, understand their needs, and present solutions with confidence. By the end of the course, you'll have practical skills to help you make a strong first impression and win more business.
FAQ’s
If you have any questions you can talk to the team on 03300 580562 or email newclients@premium-sales.com. Alternatively, you can click the link to book.
-
Ideal for individuals who have been in a telemarketing role for less than a year, or for individuals who are not formally in a sales role, but sales has happened to become their responsibility.
-
The course can be completed at our training hub in Lichfield, On customer Premises (with a minimum number) or online.
-
The in person course cost is £250 per person. The online Course in £100 per person.
-
Yes, by completing our training courses in person, you can access a more interactive training experience, while participating in roles plays and team discussions.