How often do you thank your customers?
Do you ever feel like you are constantly chasing new business but your sales figures aren’t increasing?
Are you looking at your current customer base and finding yourself scratching your head?
Customers want to feel valued and acknowledged. The level of customer service provided by a company is essential. Did you know that 68% of consumers say they are willing to pay more for products and services from a company known to offer good customer service experiences? (HubSpot)
So how do you know if your customers are happy with the service you are providing?
Sending out regular emails to your customers with company updates and customer surveys can provide you with direct answers and helpful feedback. But are you missing sales potential by not having one on one interaction?
You could send out corporate gifts. These are always fun and the workplace usually love it, but do your efforts go unnoticed by the actual decision makers in the business?
Your other option would be to have a dedicated team that make calls to you customer base to collate feedback and arrange appointments for you to follow up with customer and sales enquiries where applicable. This can take a lot of time. You then also have to decide which team members will you get to do this, when they already have so much to do! Recruiting someone is expensive and can be just as time consuming.
This is where Premium Sales come in. We can take the bulk of the work load off your hands by making the calls for you and keeping you updated with regular, easy to follow feedback. In fact, businesses can grow revenues between 4% and 8% above their market when prioritizing better customer experience. (Bain & Company) So why not?
To find out more about how Premium Sales can help you with customer retention & development, contact us here.